Damaged eye on my new girl

I've received my new Melty from Volks some weeks ago, and i just discover that an eye has a crack in it

I didn't notice it immediately, because it's very small, and with my interior light, it's barely visible.

 

This week end, we had some great sunlight in the apartment, so i took advantage of that to take some picture of her.

That's when i load those pictures in lightroom that i knew something was wrong.

I can't post picture yet, but you can see the issue here:

tinyurl(dot)com/p78ot3m

 

The first three pictures are some close-up i just took to show you the crack in details.

The last one was when i noticed the crack for the first time this week end. As you can see, it's small and not very visible.

But now i know it's here, I'm seeing it every time.

 

It's my first limited DD, and I'm really sad she is already damaged.

I mean, it's not really a big deal, i guess i can buy a new pair of eyes. But I feel like she is already loosing his value, and i kinda like these eyes.

 

I've tried to contact Volks about it (don't get any answer yet), but i wanted to know if something like this already happened to any of you?

Do you think Volks will do something about it? Like sending me a new pair of eyes or something?

Took a look at the pictures and to me it looks like there's something stuck to the outside of the eye rather than a crack in it. Perhaps some hot-glue residue. Have you tried lightly poking at the defect with an object that won't scratch the eye, like a wooden toothpick, to see if it can be removed?

Yeah, that definitely does not look like a crack. It looks like some particulate -- a spare strand of hot glue, a vinyl shaving from the manufacturing process, perhaps even something she picked up in your home -- that you should probably be able to remove without too much fuss.

Damn, i feel so stupid right now

I was trying unsuccessfully with a cotton swab when i first thought it was a cloth fiber or something.

But you are absolutely right, with a toothpick, i managed to remove it. This was just some glue or putty they used to fix the eye, like you said.

 

I was so worried about that, i immediately think the worst while it was actually nothing

I'm so sorry.

 

Thanks sleepywolf! I'm relieved now.