Customer service ++++++++!!

I emailed Danny Choo @ culture Japan Smart Doll today because I accidently broke the clear plastic legs on the Smart Doll Air stand ,

actually twice once a few months ago and I repaired it with superglue but I broke it again today a different leg this time ,

Because the air stand is expensive I thought I should tell him about the weak point in the air stand so he can improve the design

Within 10 minutes if hitting the send button My Phone here in Australia rang ,

I answered it only to hear Danny Choo himself on the phone wanting to know what the problem was and to tell me he would send out replacement parts tomorrow!!

seams they already found the problem and redesigned a stronger base/legs for the air stand

I was totally shocked to have Danny himself on the phone , now that's what I call customer service !!

 

If your hesitating about getting a Smart Doll then Don't , they look after their customers

All I can say to that is wow. Just wow. It this really lovely to hear he's so involved all the time.

He's such a sweetheart

When company's are nice like that it makes you want to buy from them even more

That's extremely impressive to hear! Pretty cool too to actually talk to him on the phone.

 

Even from the beginning of all this, Danny has been very into making sure his customers are taken care of. Any time I've had a question he's answered me the same day or within 24 hours at most. Plus, he actually LISTENS to his customers when they email him. That in itself is awesome.

 

I'm glad people are being taken care of by him and his company. Seeing him start out all on his own and begin to come up into bigger and better things all the while keeping the little guy in mind makes me think that his company will prosper and continue to grow. I'm all for people doing well when they take care of their customers like he does.

 

 

Billy

Yeah It was really cool taking to Danny himself He is coming to Aus for the SMASH! anime/manga festival in Sydney in August as a guest speaker and He ask me if I was attending because he would like to meet me

Sadly Sydney is a long way from Tasmania either a couple hour plane flight or a over night trip By Ship and a 2000 km drive Plus I am a fulltime carer for my 91yd father and can not leave him unattended ,

so there is no way I can make SMASH!

 

Knowing how he cares about Smart Doll and its future

makes me want to continue to support His company

Looking forward to Ebony now

Wow, that's awesome.

 

I love the way Danny treats his customers. He is always friendly and helpful. Hope his company continues to grow and do well.

Now that is customer service!!! Makes the dolls even more tempting when that's the kind of service you get with SmartDoll. I've been waiting on an answer from Volks since April 21st on a broken neck knob

Now that is customer service!!! Makes the dolls even more tempting when that's the kind of service you get with SmartDoll. I've been waiting on an answer from Volks since April 21st on a broken neck knob

I'd message them again. It only took them 48 hours to get back to me

This is refreshing to here, there are too many companies out there who just don't give a sh*t. Props to Danny for taking care of his customers!

I've had a couple of problems with my Kizuna, but each time I had fast responses. I even got to do a videochat with Danny since there was a problem with her hands.

 

A+ Customer Service, and he's always willing to listen to ideas from customers.

That's really great to hear. It shows that he is genuinely interested in the feedback he receives from customers and that he is eager to put things right ASAP.