About Volks Intl. support

I just received my Dolpa order today, and I was kinda disappointed to notice a little defect in my Bunny Suit outfit

It's really hard to take a good picture of it, but since the outfit is a little bit shiny, you really can't miss it when you are in front of it.

 

 

I've already sent an email to Volks about this, but this is my first time I've an issue with them.

So, is there anyone who has already received a damaged outfit from Volks, and how they deal with that kind of issue usually?

I've paid quite a money of taxes on this order and rather don't want to be charged again if I have to send it back and/or receive another one from them.

 

I received a Miku Body Suit that had some seams that came apart. I emailed Volks International with a picture and they ended up sending me a new bodysuit completely free, and didn't ask me to send the other one back to them.

That's good news! Thanks, I'm relieved

Now, I'm just waiting to hear back from them.

Looks like a bit of glue, I had that happen with an outfit but it wasn't really visible so I didn't ask for a fix. Hope Volks will help you out!

So, It took them a while to answer, but they are sending me a new bunny set right away, for free!

Just hoping I'll not get hit by customs again...