Strange email from Volks USA.

I just got an email from Volks USA that says that the user group level I requested has been activated. I don't recall making such a request. Could someone tell me what this means?

Maybe they meant to email someone else and contacted you by mistake? I've received odd emails from doll companies before (once including someone's order info and shipping number!)

I know it was sent to me as it had my name and email address in the message. I went to their website and logged in to my account and found a list of groups I'm "in" in the personal info page. Have no idea what it means, and there is no more information. I'm beginning to think its related to the lottery.

Just be careful it's not a phishing scam.

 

When you see strange emails from someone you do business with that seem suspicious with I would be really careful about clicking any links in the message.

 

Phishing scams typically dangle a carrot, or alternatively promise doom. Then either way they tell you to click a link or attachment and enter your credentials immediately or lose out. They also often have grammar/spelling that no business would let slip past their proofreaders.

 

Sometimes they are really sophisticated and look legitimate though.

Edited July 22, 2016 by Guest

Just be careful it's not a phishing scam. When you see strange emails from someone you do business with, but they don't make any sense I would be really careful about clicking any links in the message.

 

Yup, I was thinking it could be a virus/spam that scanned your email client (or a friends) and spoofed the sender. That used to happen a lot in the y2k era!

But if there's something related on the Volks site profile page, then maybe it's an accident like you said. I bet they'd like to know about it if that's the case, you should fwd the message and ask their support about it.

I know it's not a phishing email, there's no links in it. So I guess I'll email them and ask what it's about.

They replied and said to disregard the email. So it must of been a mistake on their part. Something that is suppose to be automated behind the scenes, but was set up incorrectly, is my guess.

I swear, I must be a total idiot because not only can I NOT find that other page about recently released things, I can't find this "personal info" page either. I found my profile page but there's noting there about groups or anything. Where's this page at?

 

 

Billy

I swear, I must be a total idiot because not only can I NOT find that other page about recently released things, I can't find this "personal info" page either. I found my profile page but there's noting there about groups or anything. Where's this page at?

 

 

Billy

 

After you sign in go to My Account in the upper left. Click it to make the drop down appear.

 

Click Profile Details.

 

There should be two tabs. The one you'll start on is General. The other one is User Groups.

 

Click User Groups.

 

If what I'm thinking is correct, you shouldn't see anything under User Groups UNLESS you won items in the most recent lottery. If you did, then you should see one User Group per item you won with a group name similar to the item you won.

 

As for the Recently Released things, I'm not going into a separate page. Here's what I do:

 

I go to Dollfie Outfits in the navigation bar. I don't select any subcategory. I just click the main bar.

 

The catalog pops up. If you look slightly above the first item you'll see a sort criteria box. This should default to "Sort Alphabetically A to Z".

 

Change the sort criteria to "Newest Items First".

If what I'm thinking is correct, you shouldn't see anything under User Groups UNLESS you won items in the most recent lottery. If you did, then you should see one User Group per item you won with a group name similar to the item you won.

 

That actually makes a certain amount of sense. You add the user to a group that has the right to add the won item to their carts. Users who aren't in that group can't access the cart button for that item.

 

I'm not a web developer so I am unsure if this is the best technical way they could implement auctions, but it is certainly a way to go about it.

After you sign in go to My Account in the upper left. Click it to make the drop down appear.

 

My tab for "My Account" is on the upper right. Dunno if that makes any difference.

 

Click Profile Details.

 

Did that.

 

There should be two tabs. The one you'll start on is General. The other one is User Groups. Click User Groups.

 

Where are these tabs? I don't see ANY tabs anywhere, just my info on the left that I can edit and then details on the actual Profile Detail page itself. I don't see anything anywhere on the page that says User Groups or General.

 

 

Billy

Here are a couple screen grabs of my profile page and groups tab. I'm guessing if you didn't win a lottery, then you won't have a group tab.

 

 

 

And each line in the group tab is one of the items I won.

 

 

I had hope when I first saw the girly ribbon group, until I remembered about the socks.

After you sign in go to My Account in the upper left. Click it to make the drop down appear.

 

My tab for "My Account" is on the upper right. Dunno if that makes any difference.

 

Doh. You're correct. I meant upper right. (the other left).

 

Otherwise Sinclair has it summarized.

Yeah, the pics Sinclair showed look nothing like my screen. On the left, there's no tabs that say "general" or "group" so I guess they only show up if you won something. Good to know tho! I appreciate all the help and info you guys! Maybe next lottery my luck will be better.

 

 

Billy

Here are a couple screen grabs of my profile page and groups tab. I'm guessing if you didn't win a lottery, then you won't have a group tab.

 

I just checked my own account and I see the exact same thing. I have one group "04_elegant," and that exactly corresponds to the outfit I won.

 

If nothing else this is another way of checking if you won anything and missed an email.

 

Probably their webstore software is designed to automatically notify you of group membership changes via email by default and they have to disable that when they setup your auction wins. The process they used likely failed on your account for some reason.

 

We have this sort of thing happen at work all the time. We use scripting to manage large numbers of users, but there are always a few users whose account don't fit the logic of the script and to whom the changes fail

to apply to.

Well, I didn't get an email this time but I do have the user group tab again after this latest VolksUSA lottery, and there are items listed that match all I put in for last weekend. So I am happy. Now I just need to wait for the email so I can go pay for the items. Everyone else go check your accounts and see if user groups are showing up.

 

The next outfit lottery is going to kill me as there is so much I'll want from it.

It looks like my winning streak dried up a bit. If my User Groups are accurate, I only won about half the things I entered for.

I think part of it is I didn't go for what I figured would be the big ticket its, the wedding dresses. They are pretty, and I wouldn't mind having one, but I didn't like either on it's own (I liked the skirt of one and the top of the other, but am too cheap to buy both to get what I wanted.) and my girls will never be getting married, so they didn't need them.

I tried for the Romantic Lily set. No luck there. I'll probably check on Monday if there are any leftover, but I probably won't hunt it if I miss it.

 

Hopefully I'll have better luck next event with the two DD size chinoiserie sets.

Hopefully I'll have better luck next event with the two DD size chinoiserie sets.

 

Me too, I really want the blue one.