Volks Japan webstore maintenance and update

Euhm....I kinda need to pay for my saber...but even if I tried the japanese site..they say my ID is incorrect and the english one seems not working at all..I wanted to pay like begin of the month but it was down and now the deadline is coming closer.....deadline is 28th december

 

Any hints or tips of solution?

 

They will be sending an email with payment instructions to all those who have yet to pay for their FGO orders within the next 6 days. Payment will be via paypal

 

Exact message:

 

Dear customer,

 

Thank you very much for your inquiry.

 

We sincerely apologize for the inconvenience.

We will send an email to customers who have not completed their payment by Dec. 21, 2018, with information on how to make their payment.

 

Due to the preparation of our new website store, starting from Dec. 21, 2018 the current method of payment through the Volks Website Store will no longer be available.

If you will be making your payment on or after Dec. 21, 2018 (JST) we will ask you to make your payment through PayPal.

*Credit cards are also available for PayPal.

 

Please be sure to carefully read the information about the payment method and proceed with your payment as written in the email.

*We will send you payment e-mail within 6 days.

 

Please contact us at shopos@volks.co.jp if you have any questions or concerns about the new website store.

Due to the preparation of our new website store, starting from Dec. 21, 2018 the current method of payment through the Volks Website Store will no longer be available.

If you will be making your payment on or after Dec. 21, 2018 (JST) we will ask you to make your payment through PayPal.

*Credit cards are also available for PayPal.

Does this mean orders on the new webstore will also only be processed via PayPal?

 

If so that will suck for me since I seem to have endless problems buying anything where payments are processed via PP, and additionally if they're going to require a PP account I won't be ordering from them anymore. After having my account previously locked for no valid reason I deleted it and won't create another.

 

Funny if they've gone from no longer accepting PayPal to only accepting them.

Does this mean orders on the new webstore will also only be processed via PayPal?

 

If so that will suck for me since I seem to have endless problems buying anything where payments are processed via PP, and additionally if they're going to require a PP account I won't be ordering from them anymore. After having my account previously locked for no valid reason I deleted it and won't create another.

 

Funny if they've gone from no longer accepting PayPal to only accepting them.

 

I think this only applies to the FGO preorders, since the deadlines are this month and next respectively, and they seem to need more time than expected to set up their webstore system. Probably what they meant was that the links they originally provided for the preorder payments no longer worked since they led to the old site, so they can only accept paypal for the FGO preorders for now.

Ah oke. So I guess I'll have to wait till they send me an email.

Or should I maybe email them just to be sure they won't forget about me?

Because I kinda want them to send both to another address (work) instead my home....

I guess it never hurts to email them. Hope they'll respond and tell you what to do.

Ah oke. So I guess I'll have to wait till they send me an email.

Or should I maybe email them just to be sure they won't forget about me?

Because I kinda want them to send both to another address (work) instead my home....

 

Play it safe and email them. I received most of my replies within 24 hours. They must be pretty busy though, one of the replies I got was sent at close to midnight on Saturday, and I'm an hour behind them.

Dear customer,

 

Thank you very much for your inquiry.

 

Due to the preparation of our new website store, starting from Dec. 21, 2018 the current method of payment through the Volks Website Store will no longer be available.

If you will be making your payment on or after Dec. 21, 2018 (JST) we will ask you to make your payment through PayPal.

*Credit cards are also available for PayPal.

 

We sincerely apologize for the inconvenience.

We will send an email to customers who have not completed their payment by Dec. 21, 2018, with information on how to make their payment.

 

Please be sure to carefully read the information about the payment method and proceed with your payment as written in the email.

*The payment deadline is scheduled to be extended.

 

 

 

Same email I got as you except they say extend deadline.

Thanks for sharing, it's good to know that the deadline will be extended.

 

There's a notice on their homepage that the Customer Service Center will be closed from Dec 27 to Jan 7. Hopefully they will get the payment emails out soon.

The new deadline is January 31st:

https://ec.volks.co.jp/topics_detail.html?info_id=6

 

The English store is now up:

https://ec.volks.co.jp/?__lang=en

I still see more than expected Japanese text so it's probably still being worked on.

 

Info on accounts:

https://ec.volks.co.jp/topics_detail.html?info_id=2

 

Ordering info, which I'll quote part of below:

https://ec.volks.co.jp/topics_detail.html?info_id=1

 

●How to Order

 

Payment can only be made through PayPal.

*We are currently in the process of setting up direct credit card payment. In the meantime, we ask that customers who wish to pay with their credit card make their payment via PayPal.

*Credit cards are also available for PayPal.

 

How to Purchase Items

 

Click the “Add to Cart” button for the product you would like to purchase.

*Items are not yet reserved when they are saved to your cart.

Items are only reserved once you have completed the order and your Order Number has been generated.

Please be aware that if another customer completes their purchase of the item that is in your cart before your order is completed, you will not be able to purchase that item.

 

1. Please check the item(s) that you have added to your cart.

If you would like to add more items, click the “Continue Shopping” button.

If the items in your cart are correct and you are ready to make your purchase, click the “Complete Order” button.

 

2. If you are not signed in, please enter the necessary information to sign into your account.

*Unregistered customers will need to fill out this account registration application form.

Click here for the New User Registration Application Form.

 

3. Please check the displayed account information.

If it is correct, check "Other payment method" for “Payment Method” at the bottom of the page.

*Please note that you cannot use any payment method other than "Other payment method".

 

Once you have finished filling in the necessary information, click the “Review Input Information” button.

 

4. Review the information you have input. If there is any problem, click the “Return” button to revise the input information.

*The displayed shipping charge is not the actual amount. We will calculate the shipping charges via EMS after your order is completed and charge you the correct amount via PayPal invoice.

 

If all of the information is correct, click the “Order” button to complete your purchase.

 

5. Your ordered items are now reserved.

After your order is completed, we will send you an invoice via PayPal for your payment, including the cost of the ordered item(s) as well as the EMS shipping cost.

*It takes 2 to 5 business days for the invoice to be sent out. Once you receive the invoice, please make your payment via PayPal.

As soon as we confirm your payment, we will prepare your items for shipment.

After your items have been shipped, we will send you the EMS tracking number for the package. Please wait until the package arrives.

Ok that's annoying. I hope it isn't too long before they have direct card processing set up again.

 

I just reset my password and my order history is gone? My Nier dolls, my past orders, nothing is there. I am in slight disbelief that all of this is such a mess. Ugh.

I just reset my password and my order history is gone? My Nier dolls, my past orders, nothing is there. I am in slight disbelief that all of this is such a mess. Ugh.

 

It's possible that it has all been archived, and won't be a part of the new system.

 

I would suggest emailing them about the Nier orders, but you may want to wait a few days for the dust to settle. They're probably inundated with support requests right now.

Payment can only be made through PayPal.

*We are currently in the process of setting up direct credit card payment. In the meantime, we ask that customers who wish to pay with their credit card make their payment via PayPal.

*Credit cards are also available for PayPal.

 

 

While that doesn't lock me out, it is inconvenient. I hope they don't go with some kind of abnormal credit card verification ala Mandarake.

Interestingly, when I was poking around the new store I noticed they have finally sold out of Freya Won.

Interestingly, when I was poking around the new store I noticed they have finally sold out of Freya Won.

I saw that too. Matoi is still available which must mean she wasn't popular at all. Sheryl and Ranka too but they were a somewhat odd rerelease and weren't that rare or expensive aftermarket even before so I don't think that says anything.

 

Payment can only be made through PayPal.

*We are currently in the process of setting up direct credit card payment. In the meantime, we ask that customers who wish to pay with their credit card make their payment via PayPal.

*Credit cards are also available for PayPal.

 

 

While that doesn't lock me out, it is inconvenient. I hope they don't go with some kind of abnormal credit card verification ala Mandarake.

I think I'm locked out for now. The message doesn't clarify either way, but the whole PayPal invoice business suggests it requres a PP account even for credit cards. After what I went through with PP I no longer have an account and do not wish to ever make another.

 

I ordered some things from them shortly before they closed the store so I probably wouldn't be ordering for some time anyway.

Didn't they just get rid of Paypal too? That's so weird lmao. No problem, I prefer Paypal but I planned on using a different payment method before this, so I'm prepared either way.

 

Edit: Looks like my shipping info is gone, and the new shipping page is really weird. Do I put my address, zip, city, state and country all in one line?? I'm confused. It won't even let me select a different country.

 

Soooo... it says they're accepting new international users early 2019. Are they not going to let me re-add my address until then because it looks like they deleted it??

Edited December 27, 2018 by Guest

Didn't they just get rid of Paypal too? That's so weird lmao. No problem, I prefer Paypal but I planned on using a different payment method before this, so I'm prepared either way.

 

Edit: Looks like my shipping info is gone, and the new shipping page is really weird. Do I put my address, zip, city, state and country all in one line?? I'm confused. It won't even let me select a different country.

 

That confused me too, but I checked another area 'confirm / edit web user registration' and the shipping address is there.

...it sounds like everything is a bit off and confusing atm so I’m just gonna wait a week or so and see if they release some kind of statement to confirm things (ie Nier preorders), I’m sure they’re getting a lot of questions atm.

Hopefully everything is clear before the after event on the 19th.

Didn't they just get rid of Paypal too? That's so weird lmao. No problem, I prefer Paypal but I planned on using a different payment method before this, so I'm prepared either way.

 

Edit: Looks like my shipping info is gone, and the new shipping page is really weird. Do I put my address, zip, city, state and country all in one line?? I'm confused. It won't even let me select a different country.

 

That confused me too, but I checked another area 'confirm / edit web user registration' and the shipping address is there.

Oh thank you, I just saw that! All of my shipping info is there too. Crisis averted.

To be perfectly honest... This web site is so bad compared to the previous one. Search is somehow even worse than before, when it required an exact match (try searching: DD Base Body). Items are grouped into bigger categories and there's virtually no way to filter it down so it's harder to browse too. They will probably have event pages eventually but as of right now all the past event pages are gone. As stated, a bunch of account config stuff is not working. Japanese text everywhere. Broken links too.

 

It's not like e-commerce platforms are hard to find. There are hundreds of them. They should've just gone with a third-party solution instead if this is all their IT staff is capable of... -_-

To be perfectly honest... This web site is so bad compared to the previous one. Search is somehow even worse than before, when it required an exact match (try searching: DD Base Body). Items are grouped into bigger categories and there's virtually no way to filter it down so it's harder to browse too.

Yeah these things. Once it was pointed out to me on the old site that capitalization mattered, I never really had any trouble getting search to turn up what I wanted.

 

What really bothers me about the big categories is there's no logical grouping of anything within them. Hands aren't together within the DD parts section, for instance, nor is anything else really. Maybe it's ordered by popularity or something but it makes little sense when each category is so many pages.

I just reset my password and my order history is gone? My Nier dolls, my past orders, nothing is there. I am in slight disbelief that all of this is such a mess. Ugh.

There's a note on the page with ordering info:

Purchase history display and pre-registration of credit card information are currently under preparation.

We will schedule it to be reflected sequentially in future updates, so please be patient while we are sorry for the inconvenience.

So hopefully your order history and such will return.

It's certainly a mess. They were completely offline all this time and still it's all screwed up.

 

OT, does anyone else shop at Jungle? They've been offline for I think months now with this message:

http://jungle-scs.co.jp/sale_en/

The Japanese text says you can still order by emailing them. I'm wondering if overseas ordering will ever return given how long it has been.

Is there a log-in-within-a-certain-timeframe rule with Volks, to keep your account? I don't remember.

It's been a while since I used my account. Seems to be the reason why it does not exist anymore, for "re-registration"...

What's probably most frustrating is there are no improvements whatsoever here. They only thing they've done is jumble everything up and made it even more difficult to browse for specific items.

 

Go to Shoes and then click that you only want to see DD sized shoes. Effectively all that gets returned are those evergreen plastic heels. Nothing else is tagged as DD size, so they don't show up. Similarly, you can click SD16 and many SD16 sized shoes don't show up. I'm sure the same thing probably affects the Outfit section in some way, but that section at least isn't so glaringly messed up on the size filter. Hey, at least those sections have reasonable filters, the Parts section (as someone mentioned above) is a jumbled and disorganized mess.

 

And there is still no way to filter out the Sold Out items. I guess Volks likes to keep those Sold Out listings because it makes their store look like it has more than it does, but when shopping the back catalog it's frustrating having to wade through literally HUNDREDS of sold out items. The ability to filter those results out should have been a top feature to add.

 

But there are no new features. It's just the same old filters, mostly the same old categories, only with things mixed up and the ability to filter even more broken than before.

 

Even the ability to order by Newly Released is borked right now.

 

And if there is a page for the upcoming event items in January, I can't find it. Oh, and even when I select English the page keeps on switching back to Japanese as I browse and navigate.

 

Yeah, I'm in a foul mood today and it's almost certainly coloring my opinion. But everything about this so far is convincing me to not bother with the next after event and just wait until the lottery on VolksUSA.

What's probably most frustrating is there are no improvements whatsoever here. They only thing they've done is jumble everything up and made it even more difficult to browse for specific items.

That's the same thought I've been having. Why change something when there's no improvement, and actually it's worse? Maybe it's somehow better on their end but I sort of doubt that given everything else. It's certainly not at the moment with them having to send Paypal invoices to everyone so they can pay.

 

Go to Shoes and then click that you only want to see DD sized shoes. Effectively all that gets returned are those evergreen plastic heels. Nothing else is tagged as DD size, so they don't show up. Similarly, you can click SD16 and many SD16 sized shoes don't show up. I'm sure the same thing probably affects the Outfit section in some way, but that section at least isn't so glaringly messed up on the size filter. Hey, at least those sections have reasonable filters, the Parts section (as someone mentioned above) is a jumbled and disorganized mess.

This is awful. I don't know if those size filters were perfect before in that if every single item was tagged correctly, but it worked well and they had clothing divivded even by bust size.

 

And there is still no way to filter out the Sold Out items. I guess Volks likes to keep those Sold Out listings because it makes their store look like it has more than it does, but when shopping the back catalog it's frustrating having to wade through literally HUNDREDS of sold out items. The ability to filter those results out should have been a top feature to add.

This is actually worse now; I forget exactly how it worked since the old site isn't there to compare, but there was a way to kind of do this before. Something like once you went to a category you could use the search, the one that had various options right above the listing, and change the results order to "stock level" (I think that's what it was) and then the out of stock items came out being last.

 

But there are no new features. It's just the same old filters, mostly the same old categories, only with things mixed up and the ability to filter even more broken than before.

 

Even the ability to order by Newly Released is borked right now.

 

And if there is a page for the upcoming event items in January, I can't find it. Oh, and even when I select English the page keeps on switching back to Japanese as I browse and navigate.

 

Yeah, I'm in a foul mood today and it's almost certainly coloring my opinion. But everything about this so far is convincing me to not bother with the next after event and just wait until the lottery on VolksUSA.

The Dolpa 40 After Event page still has a grayed-out link to the store so that's presumably still coming:

http://www.volks.co.jp/dolpa40/afterevent/

But as someone else mentioned, there's no previous after event pages now.

 

They are still adding some things I think, as I had saved links to some items from the old store and those now redirect to the new pages while they had just gone to the top page of the store. Still, even if things like this get fixed it doesn't appear it's going to be any improvement over the old store really.

 

This will likely push me to order more from Volks USA as well while I had previously preferred ordering from Japan due to slightly better pricing, more stock, and generally actually getting my orders faster for a similar or less shipping cost.

This will likely push me to order more from Volks USA ...

 

I wonder if that was one of their goals.

 

I personally haven't even bothered going to their site for months now, mostly to not having money, but now I'm just going to wait until the dust settles. But it does chap mu hide as I was going to try for the Sailor Moon school outfits. But if the site is that broken, it'll make it nearly impossible for me to handle a click war considering how bad it was before.