Volks.co.jp payment/billing

Hey everyone - so while buying a new home I’ve been checked out to Dollfie news and changes.

 

When I went last week to go on Volks.co.jp to order some stuff I notice they only allow PayPal for over seas customers. However, now it’s like a set up where they invoice you?

 

Since I wasn’t used to the new system I stupidly forgot to include my PayPal address so they had to outreach to me to get it, so that was a delay. Then they respond saying they got my PayPal address and will invoice means it’s been about 3 business days now.

 

Soooo I’m curious how does that work for the items you were wanting when there are these delays? Has anyone used this new system and tried to buy some items for them to come back days later saying items are now out of stock?

 

I’d hope as soon as you place the order it flags the items so they can’t be grabbed by someone else since they don’t allow non Japanese citizens to use a credit card.

 

(And watch as soon as I ask this question I’ll get an email from Paypal for the invoice lol - but I’m an antsy person and want to know to calm my nerves)

I'm wondering the same thing. I placed an order 4 business days ago and still haven't received an invoice.

From their info page it says it will take 2 to 5 days for them to invoice you: https://ec.volks.co.jp/topics_detail.html?info_id=1

 

After your order is completed, we will send you an invoice via PayPal for your payment, including the cost of the ordered item(s) as well as the EMS shipping cost.

*It takes 2 to 5 business days for the invoice to be sent out. Once you receive the invoice, please make your payment via PayPal.

I’d hope as soon as you place the order it flags the items so they can’t be grabbed by someone else since they don’t allow non Japanese citizens to use a credit card.

Unfortunately I highly doubt this based on what else I've noticed that I mentioned in the other thread. I had kept track of various body parts that according to the old site they had less than 10 of. This new site now doesn't show when stock is under 10, and it lets you place that many in your cart for items that they don't have that many of unless they had a huge restock during the changeover. So I don't think the new store is tracking stock at all, and if something sells out it's likely it only gets flagged as such manually.

Ah thanks Cfx - I’m a dolt for not even thinking to check on their site.

 

As of today still no word from volks. Guessing this means I won’t really be ordering from them much... it’s just seems unnecessary for such a big company.

It's supposed to be temporary and they'll go back to a regular cart and payment system.

 

Until that happens I'm going to only order from Volks USA.

Finally got my invoice! Hopefully they do add credit card payment back soon... It's faster and my card also has better exchange rate than PayPal.

Their new system takes really a long time:

I placed an order on Dec 27, received and answer on Jan 03 asking me for my PayPal account and received the link to pay only today Jan 10. Total: 2 weeks.

I guess I will now have to wait the usual 2 weeks between payment and shipping^^;

Volks has esp or I have bad timing... lol I got an invoice about thirty minutes after I made that post.

 

Though, did anyone get a tracking number from them after you paid? I checked my order status on their site it didn’t list it and neither did the PayPal invoice. Since usps is soooo bad in my area I’d like to at least know where the package is just incase usps tries to claim they “attempted” delivery when they really didn’t.

So how does it work if you don't use your PayPal email as your Volks email? Do I understand correctly that they send an email asking for your PayPal email and then send you an invoice after you provide it?

So how does it work if you don't use your PayPal email as your Volks email? Do I understand correctly that they send an email asking for your PayPal email and then send you an invoice after you provide it?

 

Yep they’ll email you and ask you for your ppid - I think you could use one of the fields to put your ppid in there ahead of time bc it did delay mine by about 4 days before they asked for it

Hmmmm. So far I have no tracking number and I paid for my invoice on 1/10. Sent them an email to check on my tracking number and got this response:

 

 

Dear customer,

 

Thank you very much for your inquiry.

 

Apologies for making you wait.

Currently, we are receiving a very large number of orders, so it takes more days to correspond than usual.

We apologize for this inconvenience.

 

We will contact you one by one, so please be patient for a while.

 

Guessing they’re really overloaded with this workaround system? I would have thought when they invoice and you pay that it would pretty much be good to go... but maybe not?

Just incase anyone is curious I finally got a shipping notice today. So approx two weeks (10 business days) from the date they invoice (and assuming you pay the same day).

 

Reallllly hope the process/system is fixed soon.

I ordered last year before they changed their website but when they had already stopped accepting PayPal directly without this new invoicing system. It took at least month and a half, because it was over 3 weeks before they invoiced me and another 2 weeks before they shipped the order. I definitely don’t recommend it but as someone that can’t buy from the USA site (I live in Australia) unfortunately we don’t have any other options.

 

Sorry if I’ve overlooked this anywhere but does anyone know if there’s a date set for accepting normal PayPal orders again? I am hoping to make another order soon but I’ve been putting it off in hopes that they’ll accept PayPal normally again.

Sorry if I’ve overlooked this anywhere but does anyone know if there’s a date set for accepting normal PayPal orders again? I am hoping to make another order soon but I’ve been putting it off in hopes that they’ll accept PayPal normally again.

I don't think so; the only info I see is the "News" on the front page, and that just has the "we're working on accepting credit cards directly again" note, but no timeframe for anything.

 

I did notice that it appears they already do this for Japanese customers based on the information on how the Sailor Mars and Mercury lottery worked, so I guess it's an overseas-only issue.

Has anyone who placed an order at the after event on January 19th already received his PayPal payment link?

I haven't received a PayPal invoice for the DDS-f3 body I ordered on Jan 6th. I asked them about it last week, and, well, they're busy.

 

Could be they are busy with the recent lottery results. Speaking of which I won, but I don't know where to send my PayPal info too. The email the notice was sent from says "*This email is sent by an automated email address. PLEASE DO NOT REPLY TO THIS EMAIL." so just hitting reply wouldn't be the best answer. And it doesn't say what email to send to, but does say use shopos@volks.co.jp for any questions. Is that the one I send my PayPal info to? Could those that have been through this process enlighten me please. Thanks.

Hi! I'm glad i'm not the only one waiting so long for invoice...

On 18th Jan I ordered MDD F3 body for my floating Mayu Tamano head (she'll be my first dollfie!), didn't get the invoice after a week, also noticed it's out of stock now, so i asked them if i should cancel my order. They replied that my order is secured and i shouldn't worry, but they are busy with so many orders, so it takes longer. I thought, ok, cool.

 

On 28th they asked for my paypal id, so i sent it to the email they gave in the message (shopos@volks.co.jp), but just in case, i also made an inquiry and gave the paypal id there. They didn't specify how to give them the id, like sinclair said, so i wonder if i did it right ;D

 

I didn't get the invoice yet, so i'm worried again... but i guess they really are that busy. Hope i can get my invoice soon, i will stop worrying so much then ;D I'm in UK, so JP Volks shop is my only option if i don't want to overpay on ebay or something...

I finally got my invoice a couple days ago. The invoice email I got had a button saying "View And Pay Invoice" which I clicked and took me to PayPal to pay.

I got my invoice today! I'm so happy~~

Didn't expect it on sunday, i guess they really are busy if they work on sunday too ;D

It seems like shopos email they give in the message is the right one.

I paid for my Volks Saber via the Paypal invoice and got my shipping notice. She's in Canada (somewhere) now!

i ordered some stuff on the 19th of january (regular and after event items) and got my paypal request email a week later, but still haven’t gotten an invoice email! i have been trying my best to be understanding and patient because of the new system, but waiting over a month for ‘in stock’ items to be shipped is a little ridiculous.

 

i checked the order status and it still says the order is in preparation, so i’m assuming i will still get the items i ordered even though some of them are out of stock now. is anyone else waiting on an invoice like this?

I totally understand, i'm also worried. I waited almost a month for my invoice since ordering. Got it 2 weeks ago and paid same day.... but still waiting for shipping notice. Or even confirmation from Volks that they got my money ;D

I think i've chosen the wrong time to join the vinyl club >.<

I totally understand, i'm also worried. I waited almost a month for my invoice since ordering. Got it 2 weeks ago and paid same day.... but still waiting for shipping notice. Or even confirmation from Volks that they got my money ;D

I think i've chosen the wrong time to join the vinyl club >.<

 

I wouldn't worry too much about your order. Volks has never failed to ship me the stuff I've bought. These last few months they have been slow, but I am sure they will normalize. I think their business image is very important to them, so I am pretty certain they can't be happy about the delays.

thanks yall! can i ask how you sent them your paypal email? anxiety keeps asking me if i might have done it wrong.