Volks.co.jp payment/billing

2 hours ago, hellFlower said:

has anyone here ever been double charged with paypal? i made my first order through the international website a few days ago and was shocked to find a dupe transaction in my bank account. it's been solved now, thankfully, but i was wondering if anyone else had had this issue.

mainly asking since i never got an answer to whether or not it was a volks issue, a paypal issue or a bank issue.

It is usually a issue with paypal and the bank. They sometimes send a duplicate of the invoice. (Happens rarely)

But they quickly know that there has been a mistake and resolve the issue.

19 hours ago, Meow said:

It is usually a issue with paypal and the bank. They sometimes send a duplicate of the invoice. (Happens rarely)

But they quickly know that there has been a mistake and resolve the issue.

i hope that's all it was, and that it wont happen again... would suck if this happened on a more expensive order, i was lucky enough to be able cover the extra transaction this time but i can't always have double the needed amount ready.

i might use my paypal balance only from now on, just in case.

Hello folks. Now that people have been complementing Volks how smoothly everything went with February collection click-war, I kind of hate to ask this... 😅 Has anyone been able to pay via Paypal recently on Volks' international store? I am from Europe, and it gives me two payment options: cash on delivery and credit card. Where did the Paypal go?

Edited February 25, 2020 by Lynn

I was offered the option to use Paypal, but I'm in the US, so they may do things differently for people over here.

(Also I ended up using my credit card and having a big ol' fuss because my account didn't transfer over to the new webstore properly.)

1 hour ago, Lynn said:

Hello folks. Now that people have been complementing Volks how smoothly everything went with February collection click-war, I kind of hate to ask this... 😅 Has anyone been able to pay via Paypal recently on Volks' international store? I am from Europe, and it gives me two payment options: cash on delivery and credit card. Where did the Paypal go?

I wonder if it thinks you are in Japan? From their info page on payment it states that the options within Japan are credit card and cash on delivery, while everywhere else is credit card and Paypal. Assuming that is correct you should only see the COD option if you're in Japan:

https://dollfie.ec.volks.co.jp/ext/guide_payment.html#3-a

However, it wouldn't be the first time that the info pages don't accurately reflect how things actually work at any given time.

I ordered during this past clickwar, but I paid by credit card and didn't really notice what other options were shown.

Edit: I didn't mean to imply the help pages are lying about how things work. It's just that it seems like as they have changed some of the ordering details, the help pages may still refer to how things were before changes happened, or alternately be updated first before changes are made.

Edited February 25, 2020 by cfx

2 hours ago, cfx said:

I wonder if it thinks you are in Japan?

Possibly. I have to admit, I don't remember if I saw cash on delivery -option last time I ordered. I checked my member information, country information is correct, my address also. I guess I have to contact Volks, and see what they can do about this.

I just logged into my account to look over things and see if I could notice anything relevant to your situation.

Maybe, maybe not, but I do see one thing has changed. There's some previous discussion, both in this thread and I think somwhere else, that for anyone outside of Japan, it was necessary to make sure the "postal code" field in the profile was not set because it would cause credit cards to fail. Because that had been talked about, I went and fixed this before ever placing an order on the new site.

As of right now, that field is filled in, not by me, and this last order went through, so they changed/fixed something with that. If that field isn't filled in for you, perhaps that is an issue with it deciding where you are located.

Now, I don't know whether to remove my zip code from the other address line where it had been. In the confirmation email for the order it's now listed twice because of this change. I guess I will see what the printed address looks like when I receive my order.

When I ordered the Feb items Paypal wasn't an option, and I did see the CoD option.

I ordered on the 23rd and was able to pay with Paypal.

I have been wondering the same thing about PayPal. 😕 It's really frustrating. 

My boyfriend was helping me during the clicker war the other day, and he actually managed to sign in to his account and make an order. He had the option to use PayPal... However, whenever I make orders now I only have the two options of Credit Card or Cash on Delivery. He lives in the UK the same as me, so I don't know what gives. His account is newer than mine, but still seems weird.

I was able to use PayPal the entire time up until a couple of months ago. I guess it would correlate with the site being updated? My information still says UK and all seems fine on that front. I have been thinking about messaging Volks about it, but I worry they may say I did something wrong when I didn't change anything! Dx But I guess it's the only way to try and get a fix for it.

I'm sorry to hear that there are others with same problem with payment options! I contacted Volks and they couldn't find anything wrong. They suspect it might be temporary error and advice to try again. I believe this is because of their new site, though.